Not long ago, buying car parts meant driving to a parts store, describing what you needed to someone behind a counter, and hoping the part in the box matched what was actually wrong with your vehicle. For most people, that process was equal parts inconvenient and unreliable. The counter staff varied in knowledge, the inventory was limited to what happened to be in stock, and the prices were whatever the store decided they were. If the part didn’t fit, you drove back.
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